Training for members

MDDUS learning materials and courses are designed specifically for members and their teams to use either on an individual basis or in a team-based session. Our aim is to highlight some of the most common medico- and dento-legal risk areas and offer guidance and practical advice on achieving best practice. Search our library by keyword or use the filters on the left to browse by training type and topic.

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Complaints handling checklist

Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice

  • Checklist

Consent checklist

This checklist can be used in your practice to review procedures for obtaining patient consent to support compliance with GMC guidance and mitigation of medico-legal risk

  • Checklist

Delegation to HCSWs or HCAs

This checklist can help decide which tasks are suitable for delegation to HCSWs/HCAs, mitigating some of the potential risks

  • Checklist

Chaperones - essential knowledge for working in general practice

This checklist provides a guide to the knowledge and training requirements for an effective chaperone in general practice and complements the ‘Chaperones’ checklist for managers and GPs

  • Checklist

Well-led

This line of enquiry focusses on whether aspects of leadership, management and governance of the practice are able to assure the delivery of high quality person-centred care, support learning and innovation and promote an open and fair culture

  • Toolbox
  • CQC toolbox

Responsive

This line of enquiry focusses on ensuring services are organised so that they meet patient needs

  • Toolbox
  • CQC toolbox

Caring

This line of enquiry focusses on involving patients in their own care and treating them with compassion, kindness, dignity and respect

  • Toolbox
  • CQC toolbox

Chaperones

Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.

  • Toolbox
  • GP toolbox

Confidentiality

Maintaining confidentiality is essential in providing safe patient care.

  • Toolbox
  • GP toolbox

Complaints

It is essential that practices have a clear and transparent process for dealing with complaints.

  • Toolbox
  • GP toolbox