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It is essential that practices have a clear and transparent process for dealing with complaints.
This line of enquiry focusses on the effectiveness of patient care
This line of enquiry focusses on ensuring that people are protected from abuse and avoidable harm
An introduction to practice risks in dentistry
This training video examines common risk areas, including confidentiality, dealing with complaints, dental surgery practice, record keeping, and public interest disclosure of patient information
Handling GP complaints
This RCGP-accredited course aims to build knowledge on the requirements associated with handling complaints
Good practice in record keeping for hospital doctors
This RCP-accredited online course is aimed at hospital doctors and is designed to build on the requirements associated with good record keeping
Good practice in record keeping for GPs
This course is aimed at GPs and is designed to build on the requirements associated with good record keeping
Clinical dental record keeping
This checklist can be used by practice managers or dentists to review your practice processes for viewing and actioning patient results and hospital correspondence.
Use this checklist to identify any risks in how your team maintain patient confidentiality
Records management checklist
This checklist can help to review the way your practice manages the integrity and security of patient records.